ibosport nexus Privacy Policy
This page describes what we collect when you use ibosport nexus and how we keep that data protected. We collect only what we need to verify your identity, process your payments through DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, and deliver our services. Your data is encrypted, stored securely, and never sold to third parties.
When you create an account on ibosport nexus, we ask for your email, phone number, and basic identity information. During verification, we may request a photo of your ID card. We use this data solely to comply with anti-money-laundering regulations, prevent fraud, and support your account. We retain data only as long as your account is active, and we delete it within thirty days of account closure unless legal requirements demand longer retention.
Our platform operates across multiple jurisdictions. Our servers and data processors may be located outside your region. We maintain standard encryption and security practices to protect your information. This policy explains your rights, how you can request data access or deletion, and how to contact us with privacy concerns.
What data we collect on ibosport nexus
We collect the following categories of data when you use ibosport nexus:
- Account information: email address, phone number, username, password (hashed, never stored in plain text), and date of birth.
- Identity documents: photos of your ID card, passport, or driver's license uploaded during verification. We store these encrypted and delete them thirty days after verification.
- Payment data: payment method details (e.g., DANA account identifier, e-wallet Virtual Account number). We never store full card numbers or bank credentials—only tokens that reference your payment method.
- Behavioral data: your login times, games played, wagers placed, balance history, and withdrawal requests. We use this to detect suspicious activity and improve service performance.
- Device data: your device type, operating system, IP address, and browser information. This helps us optimize ibosport nexus for Android phones, iOS Safari browsers, and desktop clients.
- Communication records: emails and chat messages you send to our support team. We retain these for dispute resolution and service improvement.
We do not intentionally collect sensitive personal data such as racial origin, religious beliefs, or health information. If you voluntarily disclose such information in a support message, we keep it confidential and use it only to address your inquiry.
How we use your data on ibosport nexus
We use the data you provide to ibosport nexus for these purposes:
- Account verification
- We verify your identity via SMS, document review, and payment-method checks to comply with Indonesian anti-money-laundering standards and prevent account takeover.
- Payment processing
- We use your payment details to confirm deposits via mobile banking, local payment, or bank transfers, and to process withdrawals back to your chosen method.
- Fraud detection
- We monitor login patterns, wager histories, and withdrawal requests on ibosport nexus to detect unauthorized access and suspicious activity.
- Service delivery
- We use device data to optimize game loading times, manage push notifications, and ensure our platform works smoothly across Android, iOS, and desktop.
- Customer support
- We use your account history and communication records to resolve disputes, explain settlement decisions, and address your inquiries.
- Legal compliance
- We retain transaction records and account data to comply with tax, gambling, and anti-money-laundering regulations across our operating jurisdictions.
Third-party data processors and storage
We share your data with third parties only when necessary to operate ibosport nexus. Our payment processors—including online payment, e-wallet, and our banking partners—receive payment-method details and transaction records to confirm deposits and process withdrawals. These processors have their own privacy policies; we are not responsible for their practices beyond requiring them to meet our security standards.
Our hosting provider stores ibosport nexus data, including account information and betting records, on encrypted servers. These servers may be located outside Indonesia. We require our hosting provider to comply with encryption standards and access controls equivalent to our own.
We do not share your data with marketers, data brokers, or advertisers. We do not sell your information. We may disclose data to law enforcement or regulators if legally required or if we believe disclosure is necessary to protect our users or comply with applicable law.
Cookies and tracking on ibosport nexus
We use cookies on ibosport nexus to maintain your session, remember your login preferences, and analyze traffic patterns. A session cookie stores your authentication token, letting you navigate ibosport nexus without re-entering your password on every page. Session cookies are deleted when you close your browser or log out.
We also use analytics cookies to count page views, measure feature usage, and identify performance bottlenecks. These cookies do not identify you personally—they aggregate data across users to improve our platform. You can disable non-essential cookies in your browser settings; doing so may affect ibosport nexus functionality.
We do not track you across other websites. The cookies we set on ibosport nexus remain on our domain only. We do not use third-party tracking pixels or retargeting ads.
Your rights and data access on ibosport nexus
You have the right to request a copy of the personal data we hold about you on ibosport nexus. To request this, log into your account, navigate to Settings, and tap "Download my data." We compile your account information, transaction history, and communication records into a portable format (JSON or CSV) and email it to you within seven business days.
You also have the right to request deletion of your account and associated data on ibosport nexus. Once you close your account, we delete personal information such as your identity documents and payment tokens within thirty days. We retain transaction records for seven years if legally required for tax or anti-money-laundering compliance, but we remove your name and payment details from these records.
If you believe we have mishandled your data on ibosport nexus, you can request correction or clarification through our support team. You can also file a complaint with Indonesia's data protection authority if you believe we have violated applicable privacy law.
Data retention and account closure
We retain your account data on ibosport nexus only while your account is active. Once you close your account, we begin the deletion process. Identity documents are deleted within thirty days. Account notes and communication records are retained for twelve months for dispute resolution, then deleted unless legal requirements apply.
If your account is inactive for two years, we may close it automatically and delete associated data. We send email and SMS warnings before closure. If you wish to reopen your account on ibosport nexus after closure, you must verify your identity again through our standard KYC process.
Contact and jurisdiction
Our ibosport nexus support team is available Monday to Friday, 8 AM to 8 PM local time. You can reach us via in-app chat or email with privacy questions or data requests. We respond to data-access requests within seven business days. You can also contact us about privacy concerns at any time; we aim to reply within one business day.
Our services are available only where local law permits. We operate under the data-protection and privacy frameworks applicable in our supported jurisdictions. Our platform is not available in regions where online gaming or the collection of gaming-related data is prohibited by law. Users are responsible for verifying that their access complies with their own jurisdiction's regulations.
This privacy policy may change as ibosport nexus evolves or if legal requirements shift. We notify you of material changes by email and in-app alert. Continued use of ibosport nexus after a policy update indicates your acceptance of the new terms.